Having recently released our Repair Shop CRM - Repair Pilot, we thought it might be worth going through the benefits that having a repair management system can have, and how having one in place can help your business become more profitable, as well as saving you time, effort and money.

I know this as I owned and ran a repair shop for over 10 years, having started off using paper, moving on to spreadsheets and then onto software to take care of the day to day running of the repair shop. That includes customer management, job management and more. We have heard our client’s using similar methods, including home made spreadsheets, access databases, customer management software, and even some still use paper based systems (shockingly!).

While some of the above systems may prove fine for certain business types, it is always best to have something in place that is reliable, user friendly, and designed for a specific purpose. Having something like this means that you don’t need two or three different methods to keep on top of your repairs, you can have one simple application that will manage all of your customers and repairs, will keep track of the repair throughout its process, from booking in, to the job being carried out, to notifying the customer that the repair is completed and ready to collect and with Repair Pilot, a lot more.

Here is how Repair Pilot can help you:


Repair Pilot reduces the amount of admin time that you and your staff spend on chasing customers, creating quotes and invoices etc. instead, they can be doing what they do best; repairing your customers items. It also integrates with accountancy software such as Quickbooks, and soon, Xero, to heavily reduce your admin time.

Repair Pilot can also automate servicing reminders, or product renewals, which increases customer retention, and revenue.


Your image is a very important factor to your business, customers will recommend your company based on the service that you offer, and do the opposite if that image is an unorganised one. Repair Pilot will give your company that professional image. From the branded check-in receipt that is printed upon booking their repair in, to the automated email/sms updates they receive throughout the repair process.

Our customer portal that you can give your customers access to also improves the customer experience. Our customer portal allows you to give access to your customers account, allowing them to view job history, download invoices, request a quote and more. Find out more about the customer portal here.


Our repair management software uses the latest technologies in software development manages your data using a fast, reliable and scalable solution. All of our updates are tried and tested in a real environment before being released and support for our products is excellent. We use a server infrastructure that ensures there is no downtime and all of your data is full backed up and encrypted daily, to ensure there is always a way to recover.


Knowing Your Figures

Knowing, or in fact not knowing your figures, can make or break your business. Repair Pilot puts reporting at the forefront by giving access to realtime reporting through the dashboard and reporting area. This allows you to see your figures from a range of dates, and compare them to previous periods, so you can instantly see improvements, and if not, can help you identify reasons why. Find out more about our Dashboard here.

So, I hope that helps explain why Repair Pilot should be used in your repair business. We are always happy to chat about Repair Pilot, so if you have any questions which this post does not answer, please do not hesitate to get in touch.


We are always looking for new features and ways to save you time, effort and money. If you have any ideas on how we could improve Repair Pilot for you, please feel free to let us know!

If you have any questions about the canned replies feature, or anything else to do with Repair Pilot, please feel free to contact us on info@repairpilot.com, or call us on 0800 1337 491.

by Shaun Brereton

Wed, 24 July 2019

Tags: repair pilot repair management repair shop crm