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Keep Track of everythng

Customer & Job management

With the first version of Repair Pilot being released in 2013, we like to think that we know a thing or two about the repair industry, and about our customers.

We have used this knowledge and experience to create a simple and intuitive interface that allows management in the easiest possible way, as well as being able to see the information that really matters.

Keep in touch

SMS & Email Integration

One thing we know is that keeping a customer informed is great customer service. That is why we offer a range of methods to do this.

Repair Pilot allows you to communicate with your customers via email, SMS and coming soon (Autumn 2019) your own mobile app

By allowing both automated messages to your customers as well as a simple interface to send custom messages, means that your customer will have more confidence in your service, and in turn, not have to phone or come in store for updates, saving you valuable staff time.

Keeping things in order

Receipt & Label Printing

Giving your customers confidence in your company is imperative to repeat custom. Giving the customer confidence and assurance in your business by providing full check in receipts is a great way of doing this.

Repair Pilot can print an A4 check-in receipt (more formats coming soon), email a check-in receipt or send a confirmation SMS which includes their job reference number, information about the item and repair as well as contact information.

Keeping tabs on your inventory

Part Management

Our parts management module can be used in various ways; as a simple parts list, or as a stock managed inventory.

In its simplest form, it will allow you to add parts that you may use on repairs, their associated costs and selling prices. They can then be added to the job, so you know what parts have been used, and can then be automatically passed onto an invoice

In its more advanced form, you can use it as above, but with stock and supplier management, allowing you to have low stock alerts, delivery tracking etc.

Keeping everyone up to date

Ability to Add Public & Private Notes

Notes allow your staff to keep everyone else informed on the job in question

An easy to use interface allows anyone to access the notes to answer any customer enquiries and also to give a historical report on the job

As well as this, there is the option to add private notes, which are not available for the customer to view when checking the status of the job online or via the app (Autumn 2019).

Wherever You Are

Currency & Region Settings

Repair Pilot is a fantastic piece of software which allows repair companies to take control of their business, why would we not offer this perfect solutions worldwide?

Repair Pilot allows you to choose your region, timezone, date formats, currency and more, to ensure it is fully suited to you, your business, your customers and your country.

Repair Pilot is also multi-lingual. You can choose from a selection of languages already translated for you, as well as allowing you to enter your own translations.

Because every business is unique

Make it your own

Customise receipts, the interface, the language, field titles, reports, marketing campaigns and more

We know every business is its own, and we would have our software become your own too. Brand the software with your own logo along with a whole host of other customisable sections.

Keeping things documented

Attach & Upload Photos

You can upload and attach photos to a job using our built in uploader, via a webcam or via Dropbox, Google Drive or Microsoft One Drive.

Keeping photos can help you document any damage as an item is booked in for repair, as well as helping you report on the job to the customer throughout the process, showing them issues, faults and more

It is also a great way to store evidence of how an item left you, with every upload being timestamped by Repair Pilot on upload.

Covering Your Back

Add Customer Signitures

Repair Pilot offer the ability to add a customers signature to the job. This is then printed on the check-in receipt and used as evidence that an item was booked in under certain conditions and also in acceptance of T&C's or Privacy Policys

This is of course an optional feature, but can help in situations that may arise with certain customers.

Signature entry can be done via a signature pad, or using the mouse on screen.

Making It Pay

Invoicing

The first version of Repair Pilot did not include an invoicing module at all. However, when we were redeveloping this software for a cloud based version, we took into consideration feature requests made by our current customers and decided to add on in.

The invoicing module is a simple one which allows you to automatically put a job onto an invoice, along with any other items you have added, such as parts etc.

Our invoicing module again, is an optional feature, but can be used alongside some of our 3rd part integrations, such as Quickbooks and other accountancy packages.

Saving You Time

Canned Replies

Canned Replies are something that we had great feedback from in our previous versions of Repair Pilot, so has been developed into our new cloud solutions as well

Canned Replies allow you to setup standard replies and update messages to send to your customer, which can be automatically filled with various information such as customer names, job numbers, job price etc.

This makes is very easy, and intuitive to send out job completion emails and to send out an SMS asking for approval for a job to be completed. Saving you time and money.

So you know what is going on

Dashboard

The dashboard screen is a customisable screen which can show you a wide range of overview items for your business.

This includes things such as; average repair price, most popular repair type, jobs which are late, monthly overview of job quantities and revenue and much, much more

You can select a period to see how you have faired to previous times, or enter a custom date range. The Dashboard screen is fantastic to get an immediate report on hwo your business is doing

Analytical Data on tap

Reports

Want something a little more in depth than what is on the dashboard? Head over to the reports section

Want to know which technician has the most amount of returned jobs, whether there are repair type trends over the course of a year, how much you are spending on parts last week?

Within reason, whatever you need to see, can be seen here. We are always expanding this section, so if you have a need for something particular, just let us know.

We would love to hear from you

Got a Suggestion?

After recently redeveloping Repair Pilot into a cloud solution, it has allowed us to integrate many things that our customers have asked for in the past.

If you have a suggestion, or a feature request for Repair Pilot, we would love you to get in touch as tell us about it

Click here to use the contact form, and we will gladly take a look into