By allowing you to add a signature to the job, which also gets printed on the check-in receipt, you can make sure the customer agrees to your terms of service, reducing the amount of comeback on you if something does go wrong.
The same goes for being able to upload images to a repair, by doing this, you can document any damage to a repair, so your customer can’t claim that it wasn’t there before, and blames you for the damage. You can do this by attaching a current image to Repair Pilot, or by capturing an image with a webcam.
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